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Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE SOLUTION
WATER
Water collects in folds of
the bellows at the end of
the cycle.
This is a result of the washing action and
is part of the normal operation of the
washer.
Water collects in bleach
and fabric softener com-
partments.
This is a result of the siphoning action
and is part of the normal operation of the
washer.
Water may be removed by removing the dispenser
drawer (see Care and Cleaning in this guide) and draining
water into the empty drum or sink.
Wash load too wet after
spin.
Washer is overloaded. Do not overload washer. See Operating Your Washer,
step 4.
Load is too small. Add 1 or 2 similar items to help balance the load.
Load is out of balance. Rearrange load to allow proper spinning.
Drain hose is kinked. Straighten drain hose.
Water does not enter
washer or it enters slowly.
Water supply is not adequate in area. Check another faucet in the house. Wait until water supply
and pressure increase.
Water supply faucets are not completely
open.
Fully open hot and cold faucets.
Water is being used elsewhere in the
house. Water pressure must be at least
30 psi (260 kPa).
Avoid running water elsewhere while washer is fi lling.
Water inlet hoses are kinked. Straighten hoses.
Warm or hot water is not
hot enough.
Hot water heater is set too low or is a
distance from washer.
Measure hot water temperature at nearby faucet with
candy or meat thermometer. Water temperature should
be at least 120°F (49°C). Adjust water heater as neces-
sary.
Hot water is being used elsewhere in the
house.
Avoid using hot water elsewhere before or during
washer use. There may not be enough hot water avail-
able for proper cleaning. If problem persists, your hot
water system may be unable to support more than 1
use at a time.
Water in washer does not
drain or drains slowly.
Drain hose is kinked or clogged. Clean and straighten the drain hose.
Drain hose standpipe is too tall. Maxi-
mum standpipe height is 8’ (2.4 m).
Reduce standpipe height to less than 8’ (2.4 m). See
INSTALLATION INSTRUCTIONS.
House drain pipes are clogged. Unclog drain pipes. Contact plumber if necessary.
Water leaks. Fill hose connection is loose at faucet or
washer.
Check and tighten hose connections. Install rubber
sealing washers provided.
Oversudsing. Wrong detergent. Run rinse cycle. Use a low-sudsing, high effi ciency
detergent.
Too much detergent. Run rinse cycle. Use less detergent in future loads.
Incorrect wash and rinse
temperatures.
Hot and cold water hoses are connected
to wrong supply faucets.
Connect hot water hose to hot water faucet and cold
water hose to cold water faucet.
Water is entering washer
but tub does not fi ll.
Drain hose standpipe is too low. Stand-
pipe must be a minimum of 23.6” (60 cm)
high to prevent siphoning.
Increase standpipe height to at least 23.6” (60 cm). See
INSTALLATION INSTRUCTIONS.
Avoid Service Checklist, continued
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